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Complaints Policy

Introduction: MSUK Group complies with the requirements of Family Mediation Association MSUK Group will deal promptly and courteously with any complaint, formal or informal, made to the service.  The cause of any problem of which a client has complained will be...

Useful Glossary of Terms

Sometimes legal language can be very confusing and very often our clients contact us requesting an explanation of what certain words means. To help you we have listed some key words with an explanation of what they mean. MIAM: This stands for Mediation Information...

Parents to face cost orders for failing to engage in Mediation

The Justice secretary Dominic Raab speaking to the justice committee of the House of Commons last week stated that over 50% of cases in the court system did not need to be heard by a judge. In November the Justice secretary outlined his plans that parents who are unnecessarily clogging up the court should face financial penalties. These plans are currently under review by the lord chancellor.

The court system is currently overwhelmed. On average it is taking over 48 weeks for cases to get to a final hearing from the time proceeding are issued, over 17 to 28 weeks for CAFCASS to complete their section 7 report. These delays have forced the government to look at options to enforce engagement in Alternative Dispute Resolution (ADR) and mediation as a mandatory requirement for most cases and to make it easier to award substantial legal costs against the parent thought to be abusing the court system. Any cases involving safeguarding and domestic abuse should continue to be heard by a judge.